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Delivery Information

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges (if any) for your order will be calculated and displayed at checkout.

Region/Location Estimated delivery time

Australia 3 - 5 Working Days*

New Zealand 5 - 7 Working Days*

Other 7 - 14 Working Days*

*Rural deliveries may take up to an additional 2 working days.

Shipment to P.O. boxes

Pacific Vision International ships to physical addresses within Australia and New Zealand only. P.O Boxes will not be accepted for delivery by our carrier.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped.

Customs, Duties and Taxes

Pacific Vision International is not responsible should any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Pacific Vision International is not liable for any products damaged or lost during shipping. If you received your order damaged, we will do our best to assist where possible to place a claim with the carrier. Please notify us within 5 working days of receiving a damaged parcel for making a claim against our carrier.

Please save all packaging materials and damaged goods before filing a claim.